As the age of retirement dawns, I’m preparing for it by exploring less expensive ways of living my life without giving up the pleasures I’ve grown accustomed to. I sometimes travel by bus on my Senior’s concession card and just got myself a PAssion Card to enjoy discounted access to community centre gymnasiums and recreational activities. Last week, I flew budget my very first time, on Tiger Airways.
A little anxious about how it would all turn out; I pre-booked a seat for S$8 and signed up under ”BoardMeFirst” service for another S$8. The budget flight turned out to be a first-class flight. “BoardMeFirst” turned out to be the equivalent of First and Business Class service as I was whisked through a separate boarding channel. My third row aisle seat would have been a first-class seat on the regular airline as there is only one section on budget flights. The seats were wide and comfortable with adequate leg room.
I encountered warm, friendly and helpful stewardesses that have become a vanishing breed on SIA flights unless you’re flying business or first-class. I did not make any unusual requests except for ice to go with my hot coffee and got generous helpings of it with no questions asked. The key beneficiary on that flight was a young mother seated beside me who boarded late panting, with a screaming one-year old, a five-year old and a two-foot tall haversack. They rushed to help her deposit her bag in the overhead locker and throughout the flight, they accommodated her endless requests – got bottles from her haversack and filled them with warm water for both kids, took down her haversack so she could get a new diaper out and put it back again – all done with kindly smiles and not the slightest sign of annoyance or impatience.
I decided to treat myself to the full SIA service – eat a meal and buy a gift. For S$10, I got a very tasty black pepper chicken & rice and a coffee. There was a magazine to read and gifts to buy. The only thing I missed was movies but I learnt from observing two passengers that an iPAD would solve the problem. They shared that they enjoyed seven hours of viewing time (three to four movies) on a fully-charged battery.
At trip’s end, I realized that the only thing “budget” about my budget flight was the budget terminal. It looked and felt like an airport in a minor town – screed floors, few shops, no trolleys which was a challenge for passengers carrying an “up to 7 kg” hand luggage, crude airline staff shouting out in ungrammatical English to foreign passengers across the boarding gate halls which was very embarrassing for a Singaporean to watch. Worst of all was the super-slow food / drinks service. The dim-sum counter, the chicken rice counter and the café were all manned by only one staff who prepared food and drinks and also did cashier duties. I joined a queue of four to get a cup of coffee and a justifiably irate Caucasian woman standing in front of me complained that $2 was too much to pay for a bottle of water at that speed of service! About 20 minutes passed before I was served and I felt this was a way to mentally prepare one for a slower pace of life at neighbouring destinations except that I was heading for fast-paced Hong Kong.
It came as good news a few days after my trip, that the budget terminal would be upgraded but aside from the physical infrastructure, I hope they also improve service standards and enhance the experience. Perhaps, Hong Kong understands that budget passengers have savings to shop with so Tiger Airways flies out of Terminal Two where there are lots of shops.
“Budget” doesn’t really have to be “budget” and Tiger Airways has proved it. It is truly the great way to fly!



















